Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Top Touch (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent material quality, I recommend! I arrive in 15 days in Chile.
This organization is a life saver! My kids are always losing things under the seat. This organizer has a space for all of their things! There is a space that fits an IPad for long trips. Books fit great in the clear pocket for day to day use. I am impressed by the amount of items that fit in the variety of pockets. My kids always ask for multiple snacks even on short trips. This organizer has spots for snacks, pens/markers, headphones, you name it, there’s a space for it. The pockets at the bottom can fit three chapter or board books. The material can easily be wiped down if it gets dirty. It’s also really easy to install just snap the buckle and tighten. I wish I would have had this organizer when my kids were babies. I would have never needed to pull over and find the dropped toy, binkie, or bottle. I would have had one ready to go safely secured in the organizer. I highly recommend this car organizer because of the range of storage options, the quality, and the ease of installation.
liked everything about them
Great product. Protects the back of my seat and neat.
I love the idea of a backseat organizer more than the actual product. My car seats have side impact airbags and the straps are a little too short to reach the bottom of the seat where it would be safe to clip around. We have them in the car free hanging from the top of seat rest bars. I like the ability to load it with snacks and small items, wish everything was just a little larger though.
Very well made organizer, I liked it held all my daughter's car toys and the pocket for the tablet is touch compatible which is nice. My daughter can work the tablet without needing to take it out each time. It fits bottles nicely and her headphones too. She likes the new organizers and I love finally having the toys in one place! Easy to clip on and very adjustable straps to accommodate different girths of seats.
This is a brilliant car seat cover
With two children I have a constant mess in the back of my car, I have tried some other organisers which have not been secure into the seat but these are sturdy and strong, very helpful on long journeys
This is perfect for the car lots of pockets to put snacks and drinks for the car journey and a space for the ipad.
I was looking for something to hold my little girls tablet and water in the car because she drops them alot and I cant get to them to pick them up when I'm driving. This is perfect and she has full access to them independently 😊
Great idea and super quality but they just didn't fit my 2012 GNC Yukon seats as well as I would have liked. Still an awesome product though!