Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Top Touch (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Perfect tablet holder , well match my expectations. Thank You.
Great idea for entertaining the kids in the back of the car on a long journey with no fighting over who can hold the device or who can't see it properly. The Ipad was secure and didn't wobble about at all. My only issue with it is, I wish it could bend back slightly to make it easier to see in the back seats. It was a bit too close to the kids in the back for them to be able to see it properly from their seats without leaning into the middle a bit. Obviously it's position is determined by how far forward the front seat that it's attached to is but I moved that seat as far forward as I could without crushing my knees and still it was too far back.
a great one, thx! This is a sturdy well worth it buy. Easy to install will hold phone or iPad with ease. Strong hold and isn’t flimsy. Plus built good enough to out last the feet of our toddler now he can reach it.
looks exactly like the pic, no worries!
I was worried about safety of free delivery, but tablet holder arrived in really excellent condition and in time. Thanks a lot!
unrivalled style! I obtained it for my buddy's buddies envisaging how pleased they will be, and it really makes a classy outgiving. in point of fact it is even better than the photograph. It is just cute and makes a wonderful acquisition - the quality is admirable for the price. I will surely acquire one again, and can decidedly recommend it to anyone.
I bought this to travel to France with a month ago, it was for my 9year granddaughter to use for her iPad to watch down loaded films etc. It was easy to fit and there were no complaints from my granddaughter about vibration.Our journey was from South Wales to the Eurotunnel and down to Cognac and was about 12 hours driving time and there was no “I’m bored” or “are there yet”. So I would recommend it.
This item works very well. The only issue that we have with it is that it is a tension bracket. It makes inserting the tablet difficult at times.
This item is so convenient for my daughter to watch her shows while in the car. Make sure if you have a rear facing car seat that the backseats have headrests that are detachable.
This tablet holder is perfectly made, no reason to worry
My cames in time. I'm really happy! thank u~ Easy to install, even easy to use one handed putting a tablet back in it. Seems really durable and will last much longer than the last couple I’ve had that just snapped after a few uses.