Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Top Touch (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I didn't have high hopes but am pleasantly surprised. It isn't full size, and doesn't have industrial power. It won't pick up every last tiny speck. But it gets the job done, and for the price, size, and fact that you don't need to pay to use a car wash's vacuums or use an extension cord with an outlet, makes it a fantastic buy, especially if you eat in the car or have kids.
I was highly skeptical that this product would be great. + The unit itself is very easy to clean. - The suction power declines greatly when the vacuum is not even a quarter of the way full. + It’s great for cleaning up sunflower seed shells, and other small wrappers. + The light on the vacuum is very helpful for seeing between seats and under them. Overall, buy it or at least something similar
For a car vacuum, it works fine. Not nearly as much power as my home vacuum, but its a lot more convenient, efficient and does what it needs to do.
We used this vacuum on our cars a couple weeks after it arrived. For some background I haven't thoroughly cleaned our car in quite some time and this vacuum did a great job on the interior! The suction is strong, very quick and easy to dump out the canister, and the cord is fine. We are very pleased with this purchase. Thanks!
This is the best auto vacuum I have used. I have only had it a week but already it gets the things that other vacuums have not gotten for me. The fine dust, etc. that collects on the dash and console. This has an attachment that loosens it and then it sucks it away. It also gets the big stuff that other vacuums get, but I can haul out the house vacuum if I want that. The attachments here seem built and thought out for a car as does the design and shape of this machine.
The length of the cord is not a problem as my car has 12 volt jacks in both the front and rear. It does a fantastic job in picking up big and small debris (lint, dust and hair) alike. Before getting this vacuum, I was considering a large one. After using the ThisWorkx vacuum, I was glad I didn't. I saved some money. The attachment can get into the tiny areas a bigger vacuum can't reach. Another big plus is that the noise level isn't too loud. Cleaning is easy and the filter can be rinsed with water if needed. I am very happy with my new car vac!
Does job.. pretty lightweight for quik use.. suction seemed pretty good .. all this after 1st usage.. really no disappointments.. plenty accessories plus multiple charging options.. best is cordless above all else..
Great unit! Smaller than I thought, but perfect for cleaning out our vehicles. We have a Dalmatian and she sheds really bad, but this thing is wonderful in getting all that out. The attachments are a bonus and extremely helpful when cleaning the hard to reach areas. I highly recommend.
car vacuum cleaner is worth its price. can recommend it to any car driver who wants to keep the car clean without hesitation
I love the idea of this little vacuum but it barely has enough power to get the beach sand in my SUV. Even hard plastic mats it has a tough time. Bummer because I love the size and being able to store with limited impact to space.
This little vacuum is the bomb! I just got a new car with black interior, so as you might imagine, I can see every little speck of dirt etc. Using this car vacuum, every speck quickly is taken care of. The filter is easy to remove. You may also wash it by hand. The suction power of the vacuum is pretty strong and with the attachment, it makes the job even easier. As a whole, this vacuum is something I love so much that I’ll be ordering a few more to give as Christmas gifts this year.
Very cool little vacuum. I bought it because I have a tiny bathroom and wrestling a broom or full size vacuum in there has gotten tiresome. This little thing picks up hair etc and Is great for picking up dust bunnies throughout the house In between vacuum jobs.
Good quality vacuum cleaner, exactly as described, recommend this store. This Vacuum is a godsend! For anyone with kids, dogs, or maybe a clumsy husband... this is for you!
This vacuum is excellent to keep tucked in the trunk of my SUV. It works pretty well, but will not get small particles, such as saw dust out of carpet. I would not recommend this for deep cleaning, but it's perfect for light touch up cleaning or maintenance cleaning!
The suction isn't as strong as I'd hoped, but it gets the job done. It's lightweight and easy to empty. No issues. I just wish it was a little more powerful.
I would love to LOVE this product the way others have shared their reviews but to me it needs more suction power. The small attachments that it came with is pretty cool coz you have a lot of options to choose from based on how and what you need it for. But again, the suction power isn’t strong enough. I would think this is good for quick clean up example if you have kids in the car that made a mess.
all as described. insanely satisfied with the quality of the vacuum. it cleans all the dust and bread crumps right away.