Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Top Touch (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Corresponds to the description, the product itself is excellent, recommend!
The magnet is very strong, even my pliers are firmly fixed, so there is no doubt about it. It turned out to be very useful for my work, especially at work. The workmanship is very good, the stitches are very good, and the bracelet is very light. Very satisfied!
Need stronger magnets
I can't believe I have never seen them before. These magnetic bands are such a great addition to my toolbox. They help a lot holding nails and screws, which before I would either need to hold them with my lips or in my pockets haha (pockets are not practical tho) Also the magnets are powerful enought to not let loose any component even if you shake your arm. Will be gifting one of these to my dad since I know he'll also love it.
Thank you~ perfect!
It came as in the description. Thank you store for the goods
For size reference — I have tiny wrists & the size range comfortably fits me, but these could also fit a huge size wrist. These securely hold nails, screws, etc — so you can efficiently hang pictures or do small tasks without having to climb up and down a ladder, or without needing another person to stand there and pass you stuff. These definitely speed up projects.
Great quality. Great tool for your work!
The bracelet is decent. I liked it. thank you.
don't recommend
The material is not bad, the magnets are good, which was at hand, i think it will be useful more than once)
These come in handy when doing a home project or working on your vehicle. We put up a shed and the amount of screws we dropped was crazy. So when I saw these. I knew I needed to try them. These make it so you don't have to constantly go back and forth for different screw driver heads. And you can fit many screws and bolts on these, saving time. They fit on mine and my husbands wrists. With these wrist bands, you save time and frustration.