Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Top Touch (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I really like all the product, it s very easy to use it , it s too small, the lights follow the music. It s a mazing. Wow . Great LED car.
Really cool thing to have while chilling in car *do not use while driving very unsafe*
Used on our first virtual dance party. I was shocked that such a tiny light could provide party lights through the entire room!
This light is so cool. It’s like a little disco in your car or room. And changes to the beat of whatever music you’re listening to. I would definitely buy again.
I love this product. I just invited my friends in my car, blast the music and this LED light will do the work.
They will work in a USB port and it is fun but I bought them to use in cell phones and they do not. Not what I wanted. Kept them anyway.
Its so much bright came from that little thing.. and colors change on the high sensitive sound or move.
Super bright, goes to the music beat, incredibly compact. What's not to love? A party anywhere you can find a USB port!
Works just like it says it does!! My grandson loves that it changes colors if you talk to it!!
Attached to a portable battery and worked for hours. It’s bright and made for some fun in our garage while social distancing
These lights hit the spot and were just what I needed. My daughter loves to karaoke and she absolutely loves to turn these on as she sings with her sisters.
These are awesome little lights. I played a gig at a restaurant where the Christmas tree lights blew a fuse. I put 4 of these in the tree and it lit up the whole room.
Best thing I ever invested in for the car made my food increase for Uber and Lyft!
Do you like to party? Want to work on your moves? This plug and play light is where it’s at!
So cute! Great for parties or taking cute pictures(: I would get two if you really want a lot of light dimension but one works wonders too!
Such a fun item! Easy to use on the go. Even though the disco ball is small, it puts out a good amount of light when in use. Would have rated a 5 star except one of the disco balls didn’t work. But for the low price for all 3 I still felt like I got my money’s worth. My son loves his!Fast shipping