Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Top Touch (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This thing is the cutest. I can’t wait to gift it to my dad for Christmas!!
Given that this is a really low cost , i'm truly astonished with the purchase. The store is great!
Never thought buying online can be such fun. Thanks to the seller, my expectations are more than met!
great little air freshener, not over powering, but enough to make my old car smell nice, cheap too
Matches the description. No drawbacks. Thanks!
Looks cute. But the sent is a bit weak.
I got this as a little gift for my boyfriend. He loves it! It works well and worth the price. I honestly dont think the scents last long, but its definitely a really cool car addition.
Bought this as a gift for a music lover. It arrived in good packaging. It’s cute.
When I placed my order, discount was significant. It saved me lots of money!
Such a cute design for vinyl lovers like me!
The best thing about this item is its undeniably high quality
Such a cute design for vinyl lovers like me!
Bought this for the boyfriend but loved it so much that I got one myself! Comes with multiple discs or fresheners that make it feel like an actual record player. It makes the car look so much cuter and they all smell so good! Also! it the disc spins when the air is on which makes it soooo cool! Totally in love with this and would recommend it!
Love this! A really nice fruity scent that keeps your vehicle smelling nice for several weeks.
Very persistent and "bright" smell , lasts a long time and does not irritate.
Very cool product. 10 out of 10!!
To buy online on such a reasonable price is more of a miracle :-) thanks to the seller!
This was amazing. Loved the product and quick shipping. Thanks to the seller!
I guess it's the cheapest that is offered online. Great!
New available in such a convenient webstore is a true catch!
Long lasting beautiful smell for my car, where the previous owner smoked, nothing else has worked except this. Highly recommended!
Smells amazing for probably about a week then dies off. Currently changing these every two weeks and working my way through a lot of the new scents and old classics too. Still think new car scent is one of the best.
The car smells gorgeous every time I get in it and if you follow the instructions and don't 'bare' the entire freshener at once, it will last a long time and not be too strong or overwhelming.
These are very nice and the best part is that they are strong and long lasting. I would probably refrain from getting these if you are sensitive to strong smells, this will likely give you headaches. Perfect for the car and home too.
Bought this as a gift for a friend and he absolutely loves it! He said scent is was vague on the passenger side so he moved it over to the driver side & can smell the smells better!