Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Top Touch (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
When I ordered this I actually thought it was smaller. Upon arrival I was presently surprised that it is a good size, easy to clean and has the capability to keep items cold. Good for the price!
Works great! Super sturdy, leak-proof, and a good size. The hooks for a bag are strong.
Purchased for mine and friend`s new car. Looks great. Keeps car cleaner and being leak proof, very nice.
I like it, but it's a little more flimsy then I expected
This is a replacement for a different car trash bin that broke, and it's definitely an upgrade. It looks like there're several ways you might attach this to your car - the strap fits neatly under the lid of my center console, but there's also a couple of clips and a long strap with a hook that I didn't need. This is a nice big capacity that still fits well in the backseat, and I like that this has a lid - our previous one didn't and my kids would accidentally dump non garbage in there, so the lid is handy!
I love it. It fits behind the center console perfectly. Very handy. Not very large so will need to be emptied frequently. I recommend. Going to get one for my husband’s truck.
When I first opened the package I thought "Wow! This thing is going to be way to big!" But honestly, I love it! Super easy to hang up, easy to but plastic shopping bags into, allowing it to be easy to empty. I don't even have to un-attach it from my center council to do it because it has a velcro opening. I wasn't sure I'd like the partially closed lid but It is really nice. Holds everything inside even when I over stuff. All in all, I would buy this again.
This trashcan works well in our SUV. With three kids and a busy schedule we often eat snacks or food in the car. This is the third trashcan I’ve now bought for a vehicle, and this one they got it right. The size is good and holds quite a bit. The thing I like the most is the top you don’t actually have to undo it or do anything to access the trash can you just push it in the top. My kids broke the last one by stepping on it too many times, and this one actually is elevated off the ground which makes less of a tripping hazard. You can also put a trash liner it so you can just take out the whole bag of trash out quickly and easily. It also had like a bungee cord on it if you didn’t want to use the strap if you wanted to utilize it somewhere else. I put it around my center console so it could be utilized in the backseat.
This trash can is so sturdy and durable. The quality is pretty good. It is keeping my car clean from all the trash like old receipts, food covers, beverage cans, etc. It has a waterproof lining inside the can. So that I can easily clean the leftover spilled beverages. It also has multiple pockets. We can store whatever we want in them. Highly recommended for cleanly cars.
The trash bag is compact and fits nicely with supported latches. There are 2 set of latches one around the seat and the other one which can be used to tighten it below seat and ended up with a snug fit with no wobbles. I have attached it behind driver seat (got 2 kids) and the thrash thrown by kids are starting to get collected in the trash can.
This is a well constructed and sturdy trash bag. The 2 features that I like best are the multiple straps so you have a few different ways to secure it and that it has clips to secure a plastic grocery bag inside for easier clean up. The velcro top with the unique opening allows you to easily place things inside one-handed, but keeps them well contained and out of sight.
We travel a lot, and with 4 kids our van is a disaster when we return home from a trip. From sucker sticks to french fries ... the surprises under and in between the seats never end. We recently purchased this auto trash can and it has already been a miracle for our van! The kids think it's so neat to put their trash in the can, they can't wait to find something to stick in it! The quality is excellent and so is the price. I love that it is insulated so we don't have to worry about liquids leaking. I don't know how we travelled without it!